The object of post sale service is to generate electricity equipment take over is the company's unified external management department under the charge , user service.

　一、Troops Construction:

　　The company's organization that pays attention to user service troops seriously it is good to build , have selected a batch of technical business , have go forward heart with dedicate life the staff of spirit, distinguish through their high quality service in travel together field competitor, increase the additional value of product through high quality service.

　二、Fast reaction systematic establishment and enforcement

　　Company establishes further and has perfected take the responsibility with associate general manager, user service to advocate peace each, room and professional factory carry out 24 hours of service for the fast reaction system of the mutual coordination of base . receive information after, give disposal, reply or style in 24 hours serve people.

　三、The standard of field service:

　　Our user service people are going out , issue before serving , from user service " go out , user service assignment certificate ", undertaker Yuan according to the content of assignment certificate, search relevant information, grasp user and product historical condition, make service former preparation work. intervene radom environment, understanding condition and identification promptly after arrival scene confirm the discrepancy of the requirement on-the-spot and the content of assignment certificate , determine specific service content further, and with scene deal with measure concerning people consultation, serve . serve project completion rear, service people will from user in " service effect " sign under fence( stamp ) assignment certificate deliver user service place.

　四、User training mechanism:

　　Since generating electricity , equipment technology is complex , it is high to use difficulty, to let customer grasp equipment technology better , develop equipment function as soon as possible , get best economic benefits company having established user training is machinemade , conduct once every year, training for resembling for power plant,( station ) technology is with the high-grade people of management , overhaul monitor and operation people; train major content is generate electricity equipment each professional outline, workmanship and typical fault disposal the, key introduction design, workmanship, overhaul maintenance and fault handling of our product, answer with the mutual exchange and guidance on-the-spot of material object Yi wait for form go on , make student grasp the product of our company as soon as possible, get the favourable comment of user.

　五、Collect user appraisement opinion , improve insufficient better service

　　Is can more good offer to society and market " service and the product of satisfaction ", we have adopted following practice:

1、serve effect and the form of " customer satisfactory degree investigation " with user appraisement to collect the service good bad level of service people, adopt in time according to appraisement result, correct , with precautionary measures the goal and policy that does not deviate company;

　　2、conduct user forum, can the both sides of supply and demand carry out face to face exchange, collect opinion is the design of us, technology, inspection and the relevant people creation of production department good get educational opportunity, further the harmonious mutual relation of supply and demand.